At Renew & Refresh Cleaning, one of our top priorities is using safe, eco-friendly products that support the health of your home and everyone in it. As a cleaning company founded by a Master Herbalist and Reiki Master, we take a natural, mindful approach to everything we do. We’re proud to use plant-based, non-toxic solutions that deliver powerful results—without relying on harsh chemicals.

Our team is trained to use gentle, effective cleaning products that are safe for families, pets, and the environment. While we’re happy to accommodate special product requests, we do not use harsh commercial products like Pledge, Bleach, or CLR in our clients’ homes. Instead, we continuously test and refine our cleaning kits to ensure every product we use is both effective and aligned with our natural standards.

Some of the commonly used products at Renew & Refresh Cleaning include: Orange TKO (our signature citrus-based cleaner), vinegar, hydrogen peroxide, essential oils, baking soda, dish soap, and natural store-bought cleaners. These products are excellent for disinfecting, polishing, and restoring the surfaces in your home—without leaving behind toxic residues.

In rare cases, such as heavy oven buildup, we may use a fume-free oven cleaner when time constraints don’t allow for natural alternatives to soak. If you prefer we skip this, we absolutely respect your choice—though results may vary depending on the condition of the oven.

For each home or account we clean, we take the time to discuss specific product needs. For light commercial and home offices, we use the same natural products as we do in residential homes. If we expand into industrial or heavy-duty locations in the future, we will tailor our product use to fit the job while still prioritizing safety and sustainability.

Yes, the initial cleaning almost always takes longer as we work to bring your home up to our high standard of cleanliness. This first visit allows us to address buildup, dust, and details that may have been missed over time. The exact length of time depends on several factors, including the number of people and pets in the home, the level of buildup, decorating style, and overall square footage.

Most of our clients choose to schedule ongoing cleanings—weekly, bi-weekly, or monthly—to maintain their space with ease. Bi-weekly and every 4 weeks are the most popular options, as they allow us to keep your home consistently clean and help keep both time and costs more manageable long-term.

If you prefer to schedule cleanings on an as-needed basis, just keep in mind that each visit will likely take longer than a regular maintenance clean due to the natural buildup that occurs between appointments. Our goal is always to leave your home feeling refreshed, healthy, and beautifully cared for—no matter the schedule.

Every home is unique, which means the time it takes to clean will vary based on your space and specific needs. Factors like layout, number of occupants, lifestyle, and even decorating style all influence how long a cleaning may take.

At Renew & Refresh Cleaning, we always aim for consistency. Once we’ve completed your initial cleaning and become familiar with your home, the timing for routine cleanings will become much more predictable.

Before your first visit, we’ll provide a general time estimate based on the information you share with us. After that initial deep clean, we’ll have a clear understanding of your home’s needs and can give you a more accurate expectation for future visits. Our goal is always to deliver high-quality, efficient service—tailored to your home and your lifestyle.

Absolutely—we love pets! Many of our clients have furry family members, and we’re happy to work in homes with animals. That said, you know your pet best. If your pet is friendly and comfortable around new people, movement, and noises like vacuums or mops, it’s totally fine for them to be home during your cleaning.

To ensure a safe and stress-free experience for both your pet and our team, we do recommend securing animals in a crate or separate room while we clean. If your pet is nervous around strangers or reacts strongly to cleaning equipment, please contain them in a way that prevents interaction with the cleaners.

Our team is trained and comfortable working around pets, but if an animal acts aggressively or poses a safety concern, we may pause the service and contact you to determine how to proceed.

Please note: We do not walk, feed, or clean up pet urine or feces.

At Renew & Refresh Cleaning, we’re happy to make all beds as part of your service. If you’d like us to change the linens, just leave a fresh set on the bed and we’ll take care of it for you.

While we do not currently offer laundry services, we’re glad to help with linen changes during your cleaning. Just let us know in advance so we can plan accordingly and ensure everything is done to your expectations.

Booking with Renew & Refresh Cleaning is simple. Just fill out our quick estimate request form, and we’ll reach out within 24 hours with your personalized estimate. We’ll confirm any necessary details and answer any questions you may have. Once your cleaning is scheduled, you’ll receive a confirmation email along with our client guidelines to review and sign before your appointment.

That’s it—leave the cleaning to us and get back to what matters most.

We’re always open to special requests! If there’s something you’d like us to take care of that isn’t listed on our standard checklist, just let us know. As long as we have the right tools and training, we’re happy to accommodate additional tasks.

We kindly ask for at least 48 hours’ notice so we can plan accordingly and make sure we have enough time scheduled to complete your request with care. Your satisfaction is our priority, and we’re here to make your home feel exactly how you want it.

Absolutely! We’re happy to work within your budget and time preferences. Many of our clients choose to book a set number of hours and provide a priority list so we can focus on the areas that matter most.

We charge by the hour with a 3-hour minimum, and we’ll discuss your goals ahead of time to make sure we maximize every minute of your visit. It’s a flexible option that still delivers our signature, non-toxic clean.

After the cleaning, we will send an invoice to you via email, which is due upon receipt. You can pay with a debit/credit card or check after your service. If you do not have a debit/ credit card or email, you can call us to pay also! Please note that any lack of payment from prior cleanings will prevent us from being able to provide services in the future, once your bills are paid we will be happy to return. If there is a history of continual late payments, payment prior to cleaning may be required. We do require a debit/credit card to be on file if possible – this will never be charged unless your invoice goes unpaid 7 days after service. 

We understand that life happens, and sometimes plans change. To help avoid last-minute cancellations, we send reminder emails and text notifications before every scheduled cleaning.

If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice. You can notify us by email or voicemail—both are time-stamped for accuracy.

If cancellation occurs with less than 48 hours’ notice, a fee of 25% of the scheduled cleaning will apply. For same-day cancellations, the fee increases to 50%.

All cancellations must be made directly through our office to ensure proper communication and scheduling. We appreciate your understanding and commitment to keeping things smooth for both our team and your household.

At Renew & Refresh Cleaning, integrity is at the heart of everything we do. While our team is trained to handle your belongings with care and respect, accidents can occasionally happen. If something is broken or damaged during your cleaning, our staff will photograph it and report it to our office immediately—no cover-ups, ever.

We’ll contact you promptly to discuss a fair and timely resolution. If necessary, we’ll repair or replace the item, and because our cleaners are fully insured, we can file an insurance claim when appropriate.

We kindly ask that any irreplaceable or sentimental items be stored in a safe location prior to your cleaning. Please communicate any concerns or special instructions during booking. Note that we do not repair or replace items that were already damaged or improperly installed.

Tips are never expected, but always appreciated. If you feel your cleaner has gone above and beyond, you’re welcome to tip in whatever way feels right—whether that’s a small amount after each visit or a larger tip during the holidays.

Kind words and positive reviews are also incredibly meaningful to our team. If you’d like to share your experience, leaving a review on Google or social media is a wonderful way to show your support!

We offer cleaning services as often as you need. Whether you’re looking for weekly, bi-weekly, monthly, or occasional cleanings, we’re happy to work around your schedule. Some clients book us regularly, while others request one-time services for special events, seasonal resets, or move-in and move-out cleanings.

At Renew & Refresh Cleaning, there are no contracts—you’re free to adjust your service frequency as your needs or budget change. Our goal is to provide flexible, reliable support that fits your lifestyle and keeps your home feeling fresh, healthy, and cared for.